Volkswagen of Garden Grove

As a Service Advisor, you are the first point of contact with our customers and will be well-versed in product offerings, inventory needs, technician scheduling and customer service.  

Automotive Service Advisor Job Duties:

•  Meet with customers and determine their needs for repair and/or maintenance of their vehicle needs and issues.
• Increase customer satisfaction by building customer relations.
• Verifies warranty and service contract coverage by examining records and papers; explaining provisions and exclusions.
• Create estimates by costing materials, supplies, and labor; including deductibles using X-Time.
• Prepares repair orders (RO) by describing issue, problems, and causes discovered, as well as repairs and services required; obtaining approval signatures.
• Monitor the progress of each vehicle throughout the day, and updating customers frequently.
• Increase profitability by maximizing sales & execute retail promotions.
• Perform active deliveries.   All guest needs to be walked to their vehicles and all advisor needs to talk about the VW survey and ask to fill it out.
• Perform follow-up calls with all guest

Automotive Service Advisor Requirements:

• Excellent customer skills
• Organizational skills
• Team player
• Ability to perform a variety of tasks simultaneously
• Ability to concentrate and accomplish tasks despite interruptions
• CDK experience is a plus 1 year
• Able to work on Saturdays